ViralReach Website + AI Services Terms

Version 2026-08-13-v1

Effective August 13, 2026

These Website + AI Services Terms (“Terms”) govern services provided by ViralReach LLC, a California limited liability company (“ViralReach,” “we,” “us,” or “our”), to the business customer purchasing or using our services (“Client,” “you,” or “your”).

By signing an order, accepting these Terms electronically, checking an acceptance box associated with an order or checkout, or purchasing services after being presented with these Terms, you agree to be bound by them.

1. Services

ViralReach provides website design and development, hosting, maintenance, search optimization, artificial-intelligence-enabled communications, AI reception services, chat and voice systems, lead capture, CRM configuration, automation, reputation workflows, and related digital services.

Your specific services, pricing, and deliverables are determined by the applicable proposal, order form, checkout, statement of work, service schedule, or other written service authorization.

Only services expressly included in your purchased package or written scope are included.

2. Project Fees

Website and project pricing varies depending on scope and complexity.

ViralReach may offer a standard home-services website package at $1,497 one time. More complex websites, custom development, additional pages, e-commerce, multi-location projects, content migrations, specialized integrations, custom applications, or other nonstandard work may be priced separately.

The project fee applicable to your engagement will be disclosed before purchase.

Payment of a project fee authorizes ViralReach to begin work.

Project fees compensate ViralReach for design, configuration, development, AI-assisted production, customization, setup, and other work performed for the project. Project fees are earned as work is performed and are not refundable merely because Client later decides not to proceed.

Nothing in these Terms limits a refund or cancellation right that cannot legally be waived.

3. Recurring Service Plans

Recurring service plans may include:

Website Care — currently $297 per month, when offered at that rate, which may include website hosting, routine maintenance, reasonable minor edits, form monitoring, technical website health, foundational SEO maintenance, metadata/schema upkeep, and related managed website services.

AI Growth — currently $497 per month, when offered at that rate, which may include applicable Website Care services plus Tara AI Receptionist, AI voice or chat functionality, lead qualification, missed-call and after-hours capture, CRM logging, automated follow-up, reputation workflows, AI-search optimization, workflow maintenance, and related AI-enabled services.

Pricing or features may differ if a proposal, order, or written service authorization states otherwise.

4. Start of Recurring Billing

Payment of a website or project fee does not by itself activate recurring monthly billing.

Recurring billing begins only when the applicable recurring plan has been selected or otherwise authorized and the website or applicable service reaches its production go-live or activation date, or another activation date agreed to by the parties.

Before recurring billing begins, the applicable recurring service, amount, billing frequency, and activation date will be disclosed.

Once authorized, recurring service charges continue at the disclosed billing frequency until canceled or otherwise terminated in accordance with these Terms.

5. Cancellation of Recurring Services

Unless a written order states a different minimum commitment, recurring services are month-to-month after activation.

You may request cancellation by emailing support@viralreach.ai or by using another cancellation method ViralReach makes available.

Cancellation prevents future recurring charges after the effective cancellation date but does not reverse amounts already earned or properly incurred before cancellation.

Cancellation or termination of recurring service may result in suspension or removal of hosting, AI agents, widgets, workflows, CRM functionality, managed integrations, phone functionality, automations, or other features supplied as part of the recurring service.

6. Client Information and Approvals

You are responsible for supplying accurate and timely information needed to perform the services.

This includes, when applicable, your business name, contact information, hours, services, pricing, service areas, appointment rules, escalation instructions, logos, photographs, testimonials, promotional claims, legal or regulatory statements, staff-routing information, and AI knowledge-base content.

You represent that you have the legal right to provide and authorize use of all materials you supply.

ViralReach may reasonably rely on information and approvals you provide.

You must notify ViralReach when material business information changes.

7. Revisions and Changes in Scope

Standard projects include the revisions expressly described in the applicable scope.

Reasonable minor revisions during the normal approval process may be included.

Material redesigns, additional pages, custom functionality, custom integrations, major copywriting, substantial content migration, e-commerce, specialized development, or other work outside the agreed scope may require additional fees.

ViralReach will obtain authorization before intentionally performing material out-of-scope work for an additional charge.

8. Artificial Intelligence

AI systems are probabilistic technologies and may occasionally misunderstand users, produce inaccurate or incomplete responses, fail to complete an intended action, experience delays, or behave unexpectedly.

ViralReach will use commercially reasonable efforts to configure and maintain AI systems consistent with the purchased service but does not guarantee that an AI system will:

• respond perfectly in every interaction;

• correctly interpret every caller or visitor;

• be continuously available;

• capture every lead;

• produce error-free output;

• complete every workflow or action successfully; or

• replace appropriate human judgment.

Client remains responsible for determining when human supervision, escalation, confirmation, or review is appropriate.

Unless specifically designed and lawfully configured for such purpose, ViralReach AI systems are not emergency-response systems and should not be relied upon as substitutes for licensed medical, legal, financial, safety, or other regulated professional services.

9. Calls, SMS, Email, and Communications Compliance

Client is responsible for lawful use of calling, text messaging, email, AI voice, automated communications, and related functionality.

Client is responsible for obtaining and maintaining any consent legally required for Client-directed communications and for ensuring that Client’s campaigns, scripts, lists, and instructions comply with applicable telemarketing, messaging, privacy, advertising, and consumer-protection laws.

ViralReach may suspend communications functionality if we reasonably believe its use presents legal, regulatory, carrier, deliverability, platform, security, or reputational risk.

10. Third-Party Platforms

ViralReach services may depend on third-party providers, including hosting services, domain registrars, telecommunications carriers, payment processors, CRM platforms, AI-model providers, email providers, messaging providers, analytics services, search platforms, and other technology vendors.

ViralReach does not control those providers and is not responsible for outages, interruptions, API changes, pricing changes, policy changes, account restrictions, service discontinuations, or other failures outside our reasonable control.

ViralReach may substitute technically comparable vendors or services where reasonably necessary to maintain or improve the service.

11. Usage, Variable Costs, and Overages

AI processing, voice minutes, telephone charges, SMS, email, third-party software, storage, data, and similar services may create variable usage costs.

Recurring plan pricing is intended to cover ordinary usage consistent with the purchased service unless a written order states a defined allowance.

Extraordinary, materially increased, abusive, or unusually expensive usage may be subject to reasonable limits, additional charges, pass-through costs, an upgraded service tier, or suspension pending agreement on additional charges.

ViralReach will not intentionally impose a material new recurring charge without notice.

12. Search, AI Search, and Business Results

ViralReach may perform technical SEO, structured-data work, local-search optimization, AI-search optimization, content optimization, indexing support, or related services.

Search engines, maps platforms, AI-answer engines, directories, and other discovery systems independently control their own results.

ViralReach therefore does not guarantee any particular:

• search ranking;

• map placement;

• AI citation or inclusion;

• traffic level;

• lead count;

• appointment count;

• sale;

• revenue amount; or

• return on investment.

Audits, forecasts, scores, projections, recommendations, and demonstrations are informational estimates and are not guarantees.

13. Ownership of Client Materials

Client retains ownership of Client-supplied trademarks, logos, photographs, business information, copy, and other Client-owned materials.

After payment of amounts due for the applicable website project, Client receives the right to use the finished Client-specific branded website implementation delivered for Client, subject to these Terms.

14. ViralReach Intellectual Property

ViralReach retains all rights in its pre-existing, generalized, and reusable technology and intellectual property.

This includes, without limitation, reusable website architectures, templates, design systems, prompt libraries, AI prompts, AI-agent architecture, Tara systems, widget architecture, workflow logic, automation structures, CRM frameworks, custom-value structures, knowledge-base structures, scripts, software, methods, processes, and generalized know-how.

Using those systems to provide Client’s services does not transfer ownership of the underlying ViralReach technology or reusable framework to Client.

ViralReach may reuse generalized techniques, structures, concepts, methods, and know-how so long as doing so does not disclose Client’s confidential information.

15. Domains and Accounts

Whenever practical, Client should own or control Client’s primary domain name and critical third-party business accounts.

When ViralReach manages Client-owned assets on Client’s behalf, Client remains responsible for applicable third-party charges unless expressly included.

Following termination and payment of undisputed amounts due, ViralReach will reasonably cooperate with transfer of Client-owned assets that are technically and contractually transferable.

16. Confidentiality

Each party may receive confidential business, customer, financial, technical, or operational information from the other.

Each party will use reasonable care to protect confidential information and use it only in connection with the parties’ business relationship.

Confidential information does not include information that becomes public without breach, was lawfully known without restriction, was independently developed without use of the other party’s confidential information, or was lawfully obtained from another source without confidentiality obligation.

17. Data and Privacy

Each party is responsible for applicable privacy and data-protection obligations relating to its own activities.

Client is responsible for ensuring that Client’s privacy notices, consent mechanisms, communication practices, and data-collection practices accurately reflect Client’s use of the systems provided.

ViralReach may process Client and customer information as reasonably necessary to provide the services, including through third-party technology providers used to perform those services.

18. Payment and Failed Payments

Client authorizes charges consistent with the applicable order and any separately authorized recurring service.

If payment fails, ViralReach may make reasonable attempts to collect the amount due and may suspend affected services until the account is brought current.

Client remains responsible for undisputed charges properly incurred before suspension or termination.

19. Taxes

Client is responsible for sales, use, excise, or similar taxes lawfully imposed on Client’s purchase, excluding taxes based solely on ViralReach’s net income.

Where ViralReach is required to collect a tax, that amount may be added to the applicable charge.

20. Service Standard and Disclaimer of Warranties

ViralReach will perform its services in a professional and commercially reasonable manner.

Except for that commitment and warranties that cannot lawfully be disclaimed, services are provided on an “as available” basis.

To the maximum extent permitted by law, ViralReach disclaims implied warranties of merchantability, fitness for a particular purpose, uninterrupted operation, and warranties arising solely from course of dealing or usage of trade.

21. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, lost opportunity, or loss of goodwill arising from the services.

Except for liability that cannot legally be limited and Client’s obligation to pay amounts properly due, a party’s aggregate liability arising from the services will not exceed the amounts actually paid by Client to ViralReach during the six months preceding the event giving rise to the claim.

22. Indemnification

Client will defend, indemnify, and hold harmless ViralReach and its members, employees, contractors, and agents from third-party claims arising from Client-supplied materials, Client’s products or services, Client’s unlawful communications practices, Client’s violation of privacy, telemarketing, advertising, intellectual-property, or consumer-protection law, Client instructions implemented at Client’s direction, or Client’s misuse of the services.

ViralReach will defend and indemnify Client from third-party claims alleging that original material created solely by ViralReach for Client directly infringes a United States intellectual-property right, excluding claims resulting from Client materials, third-party materials, Client instructions, combinations not supplied by ViralReach, or modifications not made by ViralReach.

23. Suspension and Termination

ViralReach may suspend services for nonpayment, security risk, fraud, abuse, material breach, platform or carrier restrictions, legal or regulatory concerns, or conduct that threatens ViralReach systems or third-party relationships.

Where reasonably practicable, ViralReach will provide notice and an opportunity to cure before suspension.

Either party may terminate for material breach if the other party fails to cure a curable breach within a reasonable period after written notice.

Termination does not eliminate obligations accrued before termination.

24. Force Majeure

Neither party is responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, power or Internet failures, telecommunications failures, government action, war, civil disturbance, labor disruptions, significant third-party outages, or similar events.

25. Electronic Acceptance

The parties agree that transactions may be conducted electronically.

Electronic signatures, checkbox acceptance, electronic orders, checkout acceptance, payment records, and other electronic records may evidence agreement to these Terms.

26. Governing Law and Disputes

These Terms are governed by California law, without regard to conflict-of-law principles.

Before filing litigation, the parties agree to make a good-faith effort to resolve disputes informally for at least thirty days after written notice, except where immediate injunctive or similar urgent relief is reasonably necessary.

Any judicial action arising from these Terms shall be brought in a court of competent jurisdiction in California unless the parties agree otherwise in writing.

27. Notices

Notices relating to these Terms may be sent electronically to the primary business email addresses used by the parties.

Notices to ViralReach may be sent to support@viralreach.ai.

28. Independent Contractor

ViralReach is an independent contractor and is not Client’s employee, partner, joint venturer, fiduciary, franchisee, or legal representative.

29. Assignment

Client may not assign these Terms without ViralReach’s consent except in connection with a bona fide sale of substantially all of the business or assets relevant to the services.

ViralReach may assign these Terms in connection with a merger, restructuring, financing, sale of substantially all relevant assets, or transfer to an affiliate or successor.

30. Entire Agreement and Order of Precedence

These Terms, together with the applicable order, proposal, checkout, statement of work, or service schedule, constitute the agreement concerning the purchased services.

If terms conflict, a specifically negotiated and signed order or statement of work controls over a service schedule, and a service schedule controls over these general Terms.

31. Changes to These Terms

ViralReach may update these Terms prospectively.

Material changes applicable to an existing recurring service will be communicated as required by applicable law or the applicable agreement.

The version displayed when a project is accepted remains relevant to that transaction unless the parties subsequently agree to different terms.

32. Severability and Waiver

If a provision is held unenforceable, it will be enforced to the maximum extent permitted or severed if necessary, and the remaining provisions will remain effective.

Failure to enforce a provision is not a waiver of the right to enforce it later.

33. Contact

ViralReach LLC
Email: support@viralreach.ai
Website: https://viralreach.ai

By electronically accepting these Terms or completing a purchase after being presented with them, you acknowledge that you have read and agree to these Terms.