ViralReach Website + AI Services Terms

Version 2026-08-27-v3

Effective August 27, 2026

These Website + AI Services Terms (“Terms”) govern services provided by ViralReach LLC, a California limited liability company (“ViralReach,” “we,” “us,” or “our”), to the business customer purchasing or using our services (“Client,” “you,” or “your”).

By signing an order, accepting these Terms electronically, checking an acceptance box associated with an order or checkout, or purchasing services after being presented with these Terms, you agree to be bound by them.

1. Services

ViralReach provides website design and development, hosting, maintenance, search optimization, artificial-intelligence-enabled communications, AI reception services, chat and voice systems, lead capture, CRM configuration, automation, reputation workflows, and related digital services.

Your specific services, pricing, and deliverables are determined by the applicable proposal, order form, checkout, statement of work, service schedule, or other written service authorization.

Only services expressly included in your purchased package or written scope are included.

2. Project Fees

Website and project pricing varies depending on scope and complexity.

ViralReach may offer a standard home-services website package at $1,497 one time. More complex websites, custom development, additional pages, e-commerce, multi-location projects, content migrations, specialized integrations, custom applications, or other nonstandard work may be priced separately.

The project fee applicable to your engagement will be disclosed before purchase.

Payment of a project fee authorizes ViralReach to begin work.

Project fees compensate ViralReach for design, configuration, development, AI-assisted production, customization, setup, and other work performed for the project. Project fees are earned as work is performed and are not refundable merely because Client later decides not to proceed.

Nothing in these Terms limits a refund or cancellation right that cannot legally be waived.

3. Recurring Service Plans

Recurring service plans may include:

Website Care — currently $297 per month, when offered at that rate, which may include website hosting, routine maintenance, reasonable minor edits, form monitoring, technical website health, foundational SEO maintenance, metadata/schema upkeep, and related managed website services.

AI Growth — currently $497 per month, when offered at that rate, which may include applicable Website Care services plus Tara AI Receptionist, AI voice or chat functionality, lead qualification, missed-call and after-hours capture, CRM logging, automated follow-up, reputation workflows, AI-search optimization, workflow maintenance, and related AI-enabled services.

Pricing or features may differ if a proposal, order, or written service authorization states otherwise.

4. Start of Recurring Billing

Payment of a website or project fee does not by itself activate recurring monthly billing.

Recurring billing begins only when the applicable recurring plan has been selected or otherwise authorized and the website or applicable service reaches its production go-live or activation date, or another activation date agreed to by the parties.

Before recurring billing begins, the applicable recurring service, amount, billing frequency, and activation date will be disclosed.

Once authorized, recurring service charges continue at the disclosed billing frequency until canceled or otherwise terminated in accordance with these Terms.

4A. Ready for Launch and Client-Caused Delay

"Ready for Launch" means ViralReach has substantially completed the contracted deliverables necessary for production activation and has notified the Client in writing that the applicable website, system, or service is ready to be placed into production, subject only to Client-controlled approvals, access, credentials, DNS changes, integrations, documentation, materials, or other Client cooperation.

Recurring service billing ordinarily begins when the applicable service goes live or on another activation date expressly agreed in writing.

If a project is Ready for Launch but production activation is delayed solely because the Client has not supplied required approval, access, credentials, DNS cooperation, documentation, integration authorization, content, or other reasonably required Client cooperation, ViralReach will provide written notice identifying the outstanding item or items.

If the Client-caused delay continues for 7 calendar days after that Ready-for-Launch notice, ViralReach may begin the applicable recurring service billing even though production activation remains pending because of the Client's outstanding obligation.

ViralReach will not use this provision where the launch delay is caused by ViralReach's own unfinished contracted work.

Completion of the delayed Client requirement will allow ViralReach to proceed with production activation as soon as reasonably practicable.

5. Cancellation of Recurring Services

Unless a written order states a different minimum commitment, recurring services are month-to-month after activation.

You may request cancellation by emailing support@viralreach.ai or by using another cancellation method ViralReach makes available.

Cancellation prevents future recurring charges after the effective cancellation date but does not reverse amounts already earned or properly incurred before cancellation.

Cancellation or termination of recurring service may result in suspension or removal of hosting, AI agents, widgets, workflows, CRM functionality, managed integrations, phone functionality, automations, or other features supplied as part of the recurring service.

6. Client Information and Approvals

You are responsible for supplying accurate and timely information needed to perform the services.

This includes, when applicable, your business name, contact information, hours, services, pricing, service areas, appointment rules, escalation instructions, logos, photographs, testimonials, promotional claims, legal or regulatory statements, staff-routing information, and AI knowledge-base content.

You represent that you have the legal right to provide and authorize use of all materials you supply.

ViralReach may reasonably rely on information and approvals you provide.

You must notify ViralReach when material business information changes.

7. Revisions and Changes in Scope

Standard projects include the revisions expressly described in the applicable scope.

Reasonable minor revisions during the normal approval process may be included.

Material redesigns, additional pages, custom functionality, custom integrations, major copywriting, substantial content migration, e-commerce, specialized development, or other work outside the agreed scope may require additional fees.

ViralReach will obtain authorization before intentionally performing material out-of-scope work for an additional charge.

8. Artificial Intelligence

AI systems are probabilistic technologies and may occasionally misunderstand users, produce inaccurate or incomplete responses, fail to complete an intended action, experience delays, or behave unexpectedly.

ViralReach will use commercially reasonable efforts to configure and maintain AI systems consistent with the purchased service but does not guarantee that an AI system will:

• respond perfectly in every interaction;

• correctly interpret every caller or visitor;

• be continuously available;

• capture every lead;

• produce error-free output;

• complete every workflow or action successfully; or

• replace appropriate human judgment.

Client remains responsible for determining when human supervision, escalation, confirmation, or review is appropriate.

Unless specifically designed and lawfully configured for such purpose, ViralReach AI systems are not emergency-response systems and should not be relied upon as substitutes for licensed medical, legal, financial, safety, or other regulated professional services.

9. Calls, SMS, Email, and Communications Compliance

Client is responsible for lawful use of calling, text messaging, email, AI voice, automated communications, and related functionality.

Client is responsible for obtaining and maintaining any consent legally required for Client-directed communications and for ensuring that Client’s campaigns, scripts, lists, and instructions comply with applicable telemarketing, messaging, privacy, advertising, and consumer-protection laws.

ViralReach may suspend communications functionality if we reasonably believe its use presents legal, regulatory, carrier, deliverability, platform, security, or reputational risk.

9A. Messaging Registration, Telecommunications, and Carrier Charges

Certain telephone and messaging services may require business verification, telephone-number provisioning, A2P 10DLC registration, campaign registration, carrier approval, or similar third-party compliance processes.

The Client agrees to provide accurate and current information reasonably required to establish and maintain those services and to complete any identity or business verification that must legally or contractually be performed by the Client or its authorized representative.

Applicable costs may include telephone-number rental or provisioning charges, A2P brand-registration fees, A2P campaign-registration or recurring campaign fees, carrier fees and surcharges, voice/calling charges, SMS/MMS usage, number-porting charges, and other telecommunications or messaging-compliance fees.

These charges may be variable and may change when carriers, registries, providers, or applicable requirements change.

The Client remains responsible for lawful consent, messaging practices, content, opt-out compliance, and use of communications services operated for the Client's business.

ViralReach may suspend affected communications functionality where reasonably necessary to respond to carrier restrictions, registration failures, suspected abuse, legal requirements, non-payment, or platform compliance requirements.

10. Platform Dependency and Third-Party Technology

ViralReach may use proprietary technology and third-party platforms, software, hosting infrastructure, telecommunications providers, artificial-intelligence systems, CRM services, payment processors, analytics providers, and related tools in delivering the Services.

Certain websites, automations, integrations, AI-enabled functionality, workflows, forms, CRM features, and other digital assets may depend on the technology environment in which they were created.

Client acknowledges that a supported one-to-one export or migration to another hosting, website-building, CRM, or software platform may not be available.

ViralReach does not guarantee that any website, design element, feature, integration, automation, AI functionality, workflow, form, or other system will remain functional, editable, visually identical, or compatible if copied, migrated, transferred, exported, reconstructed, or hosted outside the ViralReach technology environment.

Any requested external migration, reconstruction, platform conversion, unsupported export, or adaptation to another hosting or software environment is outside the standard service scope unless expressly agreed in writing and may require additional fees.

ViralReach may use third-party technology providers as part of its underlying service infrastructure. Use of such providers does not make those providers a party to the agreement between ViralReach and Client.

11. Usage Costs, Variable Charges, and Metered Services

ViralReach recurring service-plan fees are charges for the services, management, software access, support, and other benefits included in the applicable plan. Unless a written order, proposal, rate schedule, or service plan expressly states otherwise, recurring service-plan fees do not include unlimited third-party or consumption-based usage.

In addition to applicable one-time and recurring service fees, the Client may be responsible for variable or metered charges associated with services activated for the Client's account, including where applicable:

• telephone-number provisioning or recurring number charges;

• inbound and outbound voice/calling usage;

• SMS and MMS messaging;

• email usage;

• artificial-intelligence processing or consumption;

• Voice AI usage;

• carrier or telecommunications fees;

• A2P 10DLC brand or campaign registration charges;

• messaging, carrier, or compliance-related charges;

• number porting;

• data, storage, or platform consumption; and

• other third-party or metered services disclosed to the Client.

Applicable usage charges may vary based on actual consumption and underlying provider, carrier, platform, or regulatory pricing.

Where permitted and disclosed, ViralReach may rebill or resell eligible services and may apply a service margin or markup to eligible usage. Certain carrier, regulatory, registration, or third-party fees may instead be passed through at or near the applicable provider cost.

ViralReach does not guarantee that third-party carrier, platform, AI, telecommunications, messaging, or regulatory rates will remain unchanged.

The Client's specific plan or written agreement may include defined usage allowances or different usage treatment. Any such written terms will control over this general section for the applicable service.

By authorizing recurring services and applicable metered services, the Client authorizes ViralReach and its payment providers to charge the Client's authorized payment method for properly disclosed recurring service fees and applicable variable usage charges in accordance with the governing agreement and applicable law.

12. Search, AI Search, and Business Results

ViralReach may perform technical SEO, structured-data work, local-search optimization, AI-search optimization, content optimization, indexing support, or related services.

Search engines, maps platforms, AI-answer engines, directories, and other discovery systems independently control their own results.

ViralReach therefore does not guarantee any particular:

• search ranking;

• map placement;

• AI citation or inclusion;

• traffic level;

• lead count;

• appointment count;

• sale;

• revenue amount; or

• return on investment.

Audits, forecasts, scores, projections, recommendations, and demonstrations are informational estimates and are not guarantees.

13. Website Ownership, License, and Continued Hosting

Client retains ownership of Client-supplied trademarks, logos, photographs, copy, domain names, business information, and other Client-owned materials.

Payment of a Website Launch Fee compensates ViralReach for the design, configuration, development, implementation, and setup of the Client-specific website and related systems. Unless a written order expressly states otherwise, payment of the Website Launch Fee does not constitute a sale or transfer of ViralReach's underlying platform, reusable systems, templates, technology, or managed-service infrastructure.

While Client maintains an applicable active ViralReach managed-service plan, Client receives a non-exclusive right to use the completed Client-specific branded website implementation made available by ViralReach.

Continued hosting, management, maintenance, integrations, AI functionality, automations, forms, CRM functionality, and other managed components may depend upon Client maintaining the applicable recurring service.

Cancellation or termination of recurring service terminates ViralReach's obligation to continue hosting, maintaining, operating, or supporting the managed implementation after the applicable paid service period ends, except as otherwise agreed in writing.

Client-owned domains and Client-owned materials remain Client property regardless of cancellation.

13A. Website Transfer, Buyout, and Post-Cancellation Retention

If Client cancels recurring services and wishes to retain or transfer a ViralReach-built website, Client may request an optional Website Transfer/Buyout where technically available. The applicable transfer or buyout fee, scope, and available transfer method will be stated in the Client's order, proposal, statement of work, rate schedule, or separate written service authorization.

A Website Transfer/Buyout is optional and is separate from cancellation. It is not a cancellation fee. Client may cancel the applicable recurring service without purchasing a transfer, but continued ViralReach hosting and managed use of the website will end in accordance with the applicable service terms.

Transfer pricing and availability may differ for standard, custom, enterprise, multi-location, e-commerce, custom-development, or other nonstandard projects.

Where technically available, ViralReach may satisfy a transfer by transferring an eligible Client sub-account or Client-specific website implementation to another compatible account or technology environment.

A transfer does not include ViralReach's reusable intellectual property, agency-level assets, proprietary prompts, templates, AI-agent architecture, Tara framework, reusable workflows, generalized automation systems, software, methods, processes, or know-how.

Some integrations, authentication connections, domains, payment connections, telephone configurations, third-party subscriptions, or other services may require reconfiguration after transfer and may not transfer automatically.

If Client cancels and does not purchase or complete an available transfer or buyout, ViralReach may suspend the managed website and related services at the end of the applicable paid service period.

Unless otherwise stated in writing, ViralReach may retain the Client-specific sub-account or hosted implementation for up to thirty (30) days following termination to facilitate possible reinstatement or an authorized transfer. Client should not rely on this retention period as a backup or data-storage service. After the applicable retention period, ViralReach may delete, remove, decommission, or otherwise discontinue the Client-specific hosted implementation and associated data, subject to applicable law, contractual obligations, backup-retention practices, and third-party provider capabilities.

ViralReach does not guarantee compatibility, functionality, editability, or support for any website or system after migration outside the ViralReach technology environment.

14. ViralReach Intellectual Property

ViralReach retains all rights in its pre-existing, generalized, and reusable technology and intellectual property.

This includes, without limitation, reusable website architectures, templates, design systems, prompt libraries, AI prompts, AI-agent architecture, Tara systems, widget architecture, workflow logic, automation structures, CRM frameworks, custom-value structures, knowledge-base structures, scripts, software, methods, processes, and generalized know-how.

Using those systems to provide Client’s services does not transfer ownership of the underlying ViralReach technology or reusable framework to Client.

ViralReach may reuse generalized techniques, structures, concepts, methods, and know-how so long as doing so does not disclose Client’s confidential information.

15. Domains and Accounts

Whenever practical, Client should own or control Client’s primary domain name and critical third-party business accounts.

When ViralReach manages Client-owned assets on Client’s behalf, Client remains responsible for applicable third-party charges unless expressly included.

Following termination and payment of undisputed amounts due, ViralReach will reasonably cooperate with transfer of Client-owned assets that are technically and contractually transferable.

16. Confidentiality

Each party may receive confidential business, customer, financial, technical, or operational information from the other.

Each party will use reasonable care to protect confidential information and use it only in connection with the parties’ business relationship.

Confidential information does not include information that becomes public without breach, was lawfully known without restriction, was independently developed without use of the other party’s confidential information, or was lawfully obtained from another source without confidentiality obligation.

17. Data and Privacy

Each party is responsible for applicable privacy and data-protection obligations relating to its own activities.

Client is responsible for ensuring that Client’s privacy notices, consent mechanisms, communication practices, and data-collection practices accurately reflect Client’s use of the systems provided.

ViralReach may process Client and customer information as reasonably necessary to provide the services, including through third-party technology providers used to perform those services.

18. Payment and Failed Payments

Client authorizes charges consistent with the applicable order and any separately authorized recurring service.

If payment fails, ViralReach may make reasonable attempts to collect the amount due and may suspend affected services until the account is brought current.

Client remains responsible for undisputed charges properly incurred before suspension or termination.

19. Taxes

Client is responsible for sales, use, excise, or similar taxes lawfully imposed on Client’s purchase, excluding taxes based solely on ViralReach’s net income.

Where ViralReach is required to collect a tax, that amount may be added to the applicable charge.

20. Service Standard and Disclaimer of Warranties

ViralReach will perform its services in a professional and commercially reasonable manner.

Except for that commitment and warranties that cannot lawfully be disclaimed, services are provided on an “as available” basis.

To the maximum extent permitted by law, ViralReach disclaims implied warranties of merchantability, fitness for a particular purpose, uninterrupted operation, and warranties arising solely from course of dealing or usage of trade.

21. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, lost opportunity, or loss of goodwill arising from the services.

Except for liability that cannot legally be limited and Client’s obligation to pay amounts properly due, a party’s aggregate liability arising from the services will not exceed the amounts actually paid by Client to ViralReach during the six months preceding the event giving rise to the claim.

22. Indemnification

Client will defend, indemnify, and hold harmless ViralReach and its members, employees, contractors, and agents from third-party claims arising from Client-supplied materials, Client’s products or services, Client’s unlawful communications practices, Client’s violation of privacy, telemarketing, advertising, intellectual-property, or consumer-protection law, Client instructions implemented at Client’s direction, or Client’s misuse of the services.

ViralReach will defend and indemnify Client from third-party claims alleging that original material created solely by ViralReach for Client directly infringes a United States intellectual-property right, excluding claims resulting from Client materials, third-party materials, Client instructions, combinations not supplied by ViralReach, or modifications not made by ViralReach.

23. Suspension and Termination

ViralReach may suspend services for nonpayment, security risk, fraud, abuse, material breach, platform or carrier restrictions, legal or regulatory concerns, or conduct that threatens ViralReach systems or third-party relationships.

Where reasonably practicable, ViralReach will provide notice and an opportunity to cure before suspension.

Either party may terminate for material breach if the other party fails to cure a curable breach within a reasonable period after written notice.

Termination does not eliminate obligations accrued before termination.

24. Force Majeure

Neither party is responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, power or Internet failures, telecommunications failures, government action, war, civil disturbance, labor disruptions, significant third-party outages, or similar events.

25. Electronic Acceptance

The parties agree that transactions may be conducted electronically.

Electronic signatures, checkbox acceptance, electronic orders, checkout acceptance, payment records, and other electronic records may evidence agreement to these Terms.

26. Governing Law and Disputes

These Terms are governed by California law, without regard to conflict-of-law principles.

Before filing litigation, the parties agree to make a good-faith effort to resolve disputes informally for at least thirty days after written notice, except where immediate injunctive or similar urgent relief is reasonably necessary.

Any judicial action arising from these Terms shall be brought in a court of competent jurisdiction in California unless the parties agree otherwise in writing.

27. Notices

Notices relating to these Terms may be sent electronically to the primary business email addresses used by the parties.

Notices to ViralReach may be sent to support@viralreach.ai.

28. Independent Contractor

ViralReach is an independent contractor and is not Client’s employee, partner, joint venturer, fiduciary, franchisee, or legal representative.

29. Assignment

Client may not assign these Terms without ViralReach’s consent except in connection with a bona fide sale of substantially all of the business or assets relevant to the services.

ViralReach may assign these Terms in connection with a merger, restructuring, financing, sale of substantially all relevant assets, or transfer to an affiliate or successor.

30. Entire Agreement and Order of Precedence

These Terms, together with the applicable order, proposal, checkout, statement of work, or service schedule, constitute the agreement concerning the purchased services.

If terms conflict, a specifically negotiated and signed order or statement of work controls over a service schedule, and a service schedule controls over these general Terms.

31. Changes to These Terms

ViralReach may update these Terms prospectively.

Material changes applicable to an existing recurring service will be communicated as required by applicable law or the applicable agreement.

The version displayed when a project is accepted remains relevant to that transaction unless the parties subsequently agree to different terms.

32. Severability and Waiver

If a provision is held unenforceable, it will be enforced to the maximum extent permitted or severed if necessary, and the remaining provisions will remain effective.

Failure to enforce a provision is not a waiver of the right to enforce it later.

33. Contact

ViralReach LLC
Email: support@viralreach.ai
Website: https://viralreach.ai

By electronically accepting these Terms or completing a purchase after being presented with them, you acknowledge that you have read and agree to these Terms.